Gaylord Palms Resort & Convention Center

The **ICMI Contact Center Demo & Conference** (officially ICMI's Contact Center Expo & Conference) is a leading B2B event for the contact center and customer experience (CX) industry. Billed as the longest-running and most trusted contact center event, it is backed by 40 years of global insights and built for contact center directors, CX managers, and operations leaders. The 2026 edition takes place **October 26–29, 2026 at the Gaylord Palms Resort & Convention Center in Orlando, FL**. The program replaces abstract theory with high-impact, peer-led case studies and hands-on training designed to solve real operational challenges. Attendees tap into leaders from companies such as Mayo Clinic, Michigan State University, and WebMD, and gain access to keynotes, networking, and expert-led sessions on integrating AI and automation, managing a hybrid workforce, and operational best practices. The event brings together over 900 international CX executives, operations directors, and industry analysts for structured, peer-to-peer problem-solving. It is worth attending for its combination of practical education, exclusive contact center site tours, an expo hall of technology providers, and the annual ICMI Global Contact Center Awards.

The **Florida Dental Convention (FDC)** is the annual meeting of the **Florida Dental Association (FDA)** and one of the largest dental gatherings in the southeastern United States. Held in the Orlando area, the 2027 edition — themed *Uniting Dentistry's All Stars* — runs June 24–26, 2027 and brings dental professionals together for three days of high-energy learning, innovation and connection. FDC draws a broad dental audience, including dentists, hygienists, dental assistants, practice administrators and dental students. Attendees can choose from 150+ CE courses and earn up to 22 CE credit hours, while exploring the latest products, trends and technology from 350+ vendors in the Exhibit Hall. Marketed as "not your average dental meeting," FDC pairs quality continuing education with a lively, social atmosphere in a major Orlando-area resort. It is a strong option for practices looking to recharge their teams, stay current on clinical and business topics, and network with peers and suppliers across the profession.