CCW | Customer Contact Week 2026
Event Date
June 22–25, 2026
Location
Las Vegas, NV
About This Show
AI-drafted summaryCustomer Contact Week (CCW) Las Vegas is billed as the world's largest customer contact event, bringing together customer experience (CX) and contact center leaders for four days of learning, benchmarking, and networking. Held annually in Las Vegas, the event was created to empower customer contact executives with a collaborative platform to explore best practices, innovative technologies, and evolving customer service priorities.
The agenda spans digital transformation, generative AI and emerging technologies, remote work, CX best practices, and leadership and culture, delivered through keynotes, interactive workshops, summits, and think tanks. Attendees come from a broad mix of industries, with financial services, healthcare, technology, and consumer goods and retail among the most represented. Speakers range from executives at renowned brands to service providers, startups, and industry thought leaders.
CCW is worth attending for professionals who want to source new technology, connect with peers, and gain actionable strategies. The Expo Hall offers live demos and 1:1 meetings with providers across AI, analytics, and CX management, while summits, awards, and networking events round out an experience built for practitioners and solution providers alike.
Show Highlights
CCW Las Vegas 2026 features a slate of high-profile headliners and signature programming:
- Featured headliners: Rebecca Jarvis (Chief Business, Technology & Economics Correspondent, ABC, serving as host), Lisa Vanderpump, Shaquille O'Neal, Tabatha Coffey, Chris Barton (founder of Shazam), Damola Adamolekun (CEO, Red Lobster), and Bryan Stoller (VP, Customer Support & Advocacy, United Airlines).
- CCW Expo Hall: Cutting-edge contact center technology, live demos, and 1:1 meetings with providers in AI, analytics, and CX management.
- Summits and workshops: CCWomen Summit, CCW Innovation Summit, CCW Management Summit, and interactive workshops on Tuesday.
- Executive Leadership Exchange: An invitation-only experience uniting influential executives to benchmark strategies and tackle mission-critical challenges.
- CCWomen: A professional networking community for women and allies, including the CCWomen Summit.
- CCW Excellence Awards Gala: A separately ticketed evening celebrating achievements in the customer contact space.
- Networking events: The CCW Welcome Party (Brooklyn Bowl) and the TransPerfect CCW After Party.
Attendance
According to the organizer, CCW Las Vegas draws 5,000+ attendees, with 54% of the Fortune 100 represented and 181+ hours of programming. The top industries represented are Financial Services (23%), Healthcare & Wellness (16%), Technology (16%), and Consumer Goods & Retail (12%).
Booth Pricing
The official site publishes attendee pass pricing rather than a per-booth exhibitor rate card. Solution providers (vendors) attend on a Vendor Pass priced at $5,499 (base). Sponsorship and exhibiting packages are arranged directly with the organizer; contact the CCW team for exhibitor and sponsorship pricing.
Registration
Register online through the CCW Las Vegas registration page and select the correct pass type. Pricing and passes for 2026 include:
- End User Pass: $1,999 (Early Bird) / $2,999 (Standard) — for individuals employed by a brand who buy or evaluate CX technology. Includes full access to summits, the Leadership Institute, all workshops, main stage, expo, 120+ breakouts, and breakfast/lunch (Tue–Thu).
- Vendor (Solution Provider) Pass: $5,499 (base) — for companies offering products, solutions, or consultancy. Restricted Tuesday workshop access; a $1,000 upgrade is required for non-sponsored Tuesday sessions and meals.
- Excellence Awards Gala Ticket: $499 (individual) or $3,500 (table of 10). Must accompany a conference pass; not sold a la carte.
Promotional discounts apply to End Users only; vendors are never eligible. Groups of 10+ unlock special pricing. Registration desk badge pickup requires a government-issued photo ID. Cancellations received at least 8 days prior receive a 90% credit (10% admin fee retained); no refunds are issued.
History
Customer Contact Week was created to empower customer contact executives with a collaborative platform to explore best practices, innovative technologies, and essential customer service priorities. As the industry has evolved, CCW has continuously adapted to advances in technology and shifting customer expectations, expanding its focus to include digital transformation, generative AI, remote work, and CX leadership. The event is produced by Customer Management Practice (CMP) and is supported by CMP Research, its research and advisory arm. CCW now runs a multi-city series in the United States, including editions in Orlando, Nashville, and Las Vegas, with Las Vegas serving as its flagship summer gathering.
Venue & Travel
Venue
Caesars Forum
3911 S Koval Ln.
Caesars Forum is a convention center located east of the Las Vegas Strip. It opened on October 25, 2020, offers 550,000 square feet of space, and includes what the operator describes as the largest pillarless ballrooms in the world, along with a 100,000-square-foot outdoor plaza. The venue is built on a single level with loading docks and is LEED-certified. Complimentary WiFi is available throughout Caesars Forum, and the CCW Registration Desk is located near the Forum Ballroom.
Parking
Harrah's self-park garage is available for CCW attendees; standard parking fees apply and CCW does not validate parking. Several additional pay garages and lots operate nearby along the Strip and Convention Center Drive, with published rates in the roughly $10–$20 range at various locations within about a mile of the venue.
Getting There
The nearest airport is Harry Reid International Airport, roughly 3 miles away (a taxi runs about $29). Caesars Forum sits mid-Strip, directly behind The LINQ Promenade and next to the High Roller. It is reachable via a pedestrian sky bridge from Harrah's and The LINQ, and there is a Harrah's/LINQ stop on the Las Vegas Monorail that connects to the Forum — just one stop from the Las Vegas Convention Center. The RTC 'Deuce' bus stops within a short walk on Las Vegas Boulevard, and rideshare and taxi service are widely available.
Nearby Hotels
CCW negotiates special group rates at nearby Caesars properties. Recommended hotels include:
- Harrah's Las Vegas — connected to Caesars Forum via the Forum Sky Bridge for easy walking access.
- The LINQ Hotel + Experience — also connected to Caesars Forum via the sky bridge; adjacent to the High Roller and The LINQ Promenade.
- Caesars Palace — offered at a group rate but NOT connected to the Forum via sky bridge.
The room block cutoff for the 2026 group rate is Friday, May 29, 2026. Flamingo Las Vegas is also accessible through The LINQ Promenade.
Frequently Asked Questions
When and where is CCW Las Vegas 2026 taking place?
CCW Las Vegas 2026 runs Monday, June 22 through Thursday, June 25, 2026, at Caesars Forum, 3911 S Koval Ln, Las Vegas, NV 89109. The venue is located mid-Strip, directly behind The LINQ Promenade and next to the High Roller.
Who should attend Customer Contact Week?
CCW is designed for customer contact and CX leaders, including executives and practitioners who buy or evaluate customer experience technology, as well as solution providers and consultancies. The most represented industries include financial services, healthcare, technology, and consumer goods and retail.
How much do passes cost and how do I register?
Register online and choose the correct pass type. The End User Pass is $1,999 (Early Bird) or $2,999 (Standard), the Vendor Pass is $5,499 (base), and the Excellence Awards Gala ticket is $499 (or $3,500 for a table of 10). Promotional discounts are available for End Users only.
Which hotels are recommended and how do I get the group rate?
CCW offers special group rates at Harrah's, The LINQ, and Caesars Palace. Harrah's and The LINQ connect to Caesars Forum via the Forum Sky Bridge, while Caesars Palace is not connected. The room block cutoff for 2026 is Friday, May 29, 2026.
What makes CCW Las Vegas worth attending?
Billed as the world's largest customer contact event, CCW draws 5,000+ attendees and offers 181+ hours of programming, including keynotes, summits, and 120+ breakout sessions. The Expo Hall provides live demos and 1:1 meetings with providers in AI, analytics, and CX management, plus extensive networking opportunities.
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