CCW | Customer Contact Week 2026

According to the organizer, CCW Las Vegas draws 5,000+ attendees, with 54% of the Fortune 100 represented and 181+ hours of programming. The top industries represented are Financial Services (23%), Healthcare & Wellness (16%), Technology (16%), and Consumer Goods & Retail (12%).

The official site publishes attendee pass pricing rather than a per-booth exhibitor rate card. Solution providers (vendors) attend on a Vendor Pass priced at $5,499 (base). Sponsorship and exhibiting packages are arranged directly with the organizer; contact the CCW team for exhibitor and sponsorship pricing.

Register online through the CCW Las Vegas registration page and select the correct pass type. Pricing and passes for 2026 include:

• End User Pass: $1,999 (Early Bird) / $2,999 (Standard) — for individuals employed by a brand who buy or evaluate CX technology. Includes full access to summits, the Leadership Institute, all workshops, main stage, expo, 120+ breakouts, and breakfast/lunch (Tue–Thu).
• Vendor (Solution Provider) Pass: $5,499 (base) — for companies offering products, solutions, or consultancy. Restricted Tuesday workshop access; a $1,000 upgrade is required for non-sponsored Tuesday sessions and meals.
• Excellence Awards Gala Ticket: $499 (individual) or $3,500 (table of 10). Must accompany a conference pass; not sold a la carte.

Promotional discounts apply to End Users only; vendors are never eligible. Groups of 10+ unlock special pricing. Registration desk badge pickup requires a government-issued photo ID. Cancellations received at least 8 days prior receive a 90% credit (10% admin fee retained); no refunds are issued.

Customer Contact Week was created to empower customer contact executives with a collaborative platform to explore best practices, innovative technologies, and essential customer service priorities. As the industry has evolved, CCW has continuously adapted to advances in technology and shifting customer expectations, expanding its focus to include digital transformation, generative AI, remote work, and CX leadership. The event is produced by Customer Management Practice (CMP) and is supported by CMP Research, its research and advisory arm. CCW now runs a multi-city series in the United States, including editions in Orlando, Nashville, and Las Vegas, with Las Vegas serving as its flagship summer gathering.