Technology Services Industry Association - TSIA World 2026
Event Date
October 19–21, 2026
Location
Las Vegas, NV
About This Show
AI-drafted summaryTechnology & Services World (TSW) — hosted by the Technology & Services Industry Association (TSIA) — is a leading conference for technology and services leaders. TSIA describes it as the leading conference for services leaders navigating AI transformation, pricing models, and the future of the customer AI lifecycle economics. The 2026 edition centers on the theme "The Future of the AI Customer Lifecycle," examining how AI is reshaping the customer journey from before the deal closes through long-term value realization.
The program is built around the AI customer lifecycle as leading companies architect, monetize, and operate it at scale, grounded in TSIA benchmark data and real-world case studies. Attendees include go-to-market and sales leaders, alongside VPs and directors across customer success, services, support, professional services, field and education services, product and offer management, finance and commercial strategy, AI and field engineering, and operations.
It is worth attending for exclusive research releases, actionable frameworks, and peer networking. Takeaways include outcome-based pricing models with value metrics and margin defense, frameworks to restructure services portfolios for the AI era, and exclusive benchmark data and research releases.
Show Highlights
- Keynote lineup: J.B. Wood, President & CEO of TSIA, on the future of the AI customer lifecycle; Thomas Lah, Executive Director and EVP of TSIA; Sanjay Kulkarni, SVP & Global Head, Delivery Hub, Customer Value Group at SAP; and George Humphrey, Sr. VP of Research at TSIA.
- Three execution-focused tracks: Track 1 — Architecting the AI-driven lifecycle (operating models, organizational design, forward-deployed engineers); Track 2 — Monetizing AI across the lifecycle (packaging and pricing AI offers, outcome-based models); and Track 3 — Building the autonomous CX (running AI across support, professional services, customer success, education, and field services).
- Scale of the program: Three full days, 80+ sessions, 100% data-backed research, and three AI lifecycle tracks.
- Signature sessions: Real-world case studies from companies modernizing services and reskilling teams, plus peer-driven roundtables with leaders facing the same decisions.
- Trusted community: Service leaders from companies including Microsoft, Cisco, IBM, SAP, Salesforce, HPE, ServiceNow, Dell Technologies, and Databricks.
Registration
Registration is handled online through TSIA's event registration portal. Pass options and pricing (early-bird rates reflect a 20% discount):
- Full Access Pass (Standard): $2,520 early bird (regular $3,150), saving $630. Includes Monday full day (meetups, expert-led workshops, curated Expo tour, welcome reception, complimentary lunch) plus Tuesday–Wednesday keynotes, breakouts, expert-led sessions, networking, exclusive events, expo access, and lunch.
- Limited Access Pass (Standard): $1,680 early bird (regular $2,100), saving $420. Includes a Monday half day (curated Expo tour, welcome reception) plus the full Tuesday–Wednesday program.
- TSIA Member Full Access Pass: $2,280 early bird (regular $2,850), saving $570.
- TSIA Member Limited Access Pass: $1,680 early bird (regular $2,100), saving $420.
Key deadlines and discounts:
- Early Bird Special: 20% off, ending August 31, 2026.
- Group discounts: 20% off for teams of 5–14, 25% off for teams of 15–24, and 30% off for teams of 25+.
- Group registration requires the entire team to be registered by October 12, 2026.
- TSIA members may be eligible for discounted rates and company-issued conference vouchers, redeemed through the TSIA Portal.
Frequently Asked Questions
When and where is Technology & Services World 2026 held?
Technology & Services World (TSW) 2026 takes place October 19–21, 2026, at the ARIA Resort & Casino in Las Vegas, NV. It is a three-day, in-person conference hosted by TSIA.
Who should attend Technology & Services World?
The event is designed for go-to-market and sales leaders, plus VPs and directors across customer success, services, support, professional services, field and education services, product and offer management, finance and commercial strategy, AI and field engineering, and operations. It targets technology and services leaders navigating AI transformation.
How much does a conference pass cost and how do I register?
Registration is online through TSIA's event portal. Standard passes run $2,520 for Full Access and $1,680 for Limited Access at the early-bird rate, with an early-bird 20% discount ending August 31, 2026. TSIA members receive discounted rates and may use company-issued vouchers.
What is included in a conference pass?
Passes provide full access to sessions, keynotes, and networking based on the pass type. Full Access includes Monday workshops, meetups, a curated Expo tour, and welcome reception, plus Tuesday–Wednesday keynotes, breakouts, expert-led sessions, exclusive events, and complimentary lunch. Most sessions are also available on-demand after the event.
What makes Technology & Services World worth attending?
The 2026 program follows the AI customer lifecycle across three execution-focused tracks and delivers 80+ sessions grounded in TSIA benchmark data. Attendees gain actionable frameworks on outcome-based pricing and services portfolio design, exclusive research releases, real-world case studies, and peer roundtables with fellow services leaders.
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